Find Answers - Answer Detail Page

Help
Question:

My computer won't let me make an online payment.  When I click "make payment", a new window does not open and I get bumped back out to the home page.
Answer:

The most likely problem is that your computer has a pop-up blocker enabled.  You will need to disable your pop-up blockers in order to make an online payment.  Here are the instructions to do that.  Also see attached video:

For Chrome:

  • Open Chrome
  • Click the Chrome menu in the top right corner (three small dots)
  • Click "Settings"
  • Click "Advanced" at the bottom of the screen
  • Under "Privacy and security", click "Content settings"
  • Next to "Blocked" click the slider to the right which will change the setting to "Allowed"

You may also disable pop-ups for our site only.  Follow these instructions:

  • Open Chrome
  • Click the Chrome menu in the top right corner
  • Click "Settings"
  • Click "Show advanced settings"
  • Under "Privacy" click the "Content settings" button
  • Under "Pop-ups", click "Manage exceptions".

For Explorer:

  • Open Internet Explorer
  • Click "Tools" (gear widget at top right)
  • Click "Internet options"
  • On the Privacy tab under "Pop-up Blocker", select or clear the "Turn on Pop-up Blocker" check box
  • Click "OK"
For Firefox:
  • Open Firefox
  • Click "tools"
  • Click "options"
  • Click Content
  • Uncheck box in front of "Block pop-up windows"

For Mac:

  • Click "Safari"
  • Click "block pop-up windows" OR
  • Click "Preferences"
  • Click "Security"
  • Uncheck box in front of "Block pop-up windows"



Information

Category:

Help
E-mail
Print
Subscribe
Un-Subscribe